Return & Refund Policy

1. Two kinds of returns

This policy applies to every order placed on chudada.club. Chu Dada separates returns into two cases:

• Shop's fault: the item is defective; the wrong design, size or quantity was sent; or a Custom size item was not made to the measurements you submitted.
• Change of mind: the item does not fit or you do not like it.

2. Shop's fault

• Chu Dada pays shipping both ways.
• You choose between an exchange for a correct item (same design, not defective) and a refund.
• Custom size items can be returned only when it is the shop's fault.

3. Change of mind

• Size exchange of the same design only. No exchange for a different design and no refunds.
• Deadline: within 7 days of receiving the item.
• The item must be unworn, unwashed and have all tags attached.
• You pay to send the item back. Chu Dada sends the new item to you free of charge within Vietnam.
• Custom size items cannot be returned for a change of mind.

4. Special items

• Pre-order in a standard size: the same rules as regular items.
• Pre-order in a Custom size: returnable only when it is the shop's fault.
• Sale items: no exchanges or returns for a change of mind. If it is the shop's fault, Chu Dada still handles it as in section 2.

5. International orders

• Change of mind is not accepted.
• When it is the shop's fault, please contact Chu Dada on Instagram @chudada.club with a video showing the defect. Chu Dada will confirm it and offer the solution that best protects your interests.

6. Checking your order on delivery

• Chu Dada does not currently offer inspection before acceptance. Please accept the delivery and pay (if anything is due).
• Please film the whole process of opening the parcel as evidence.
• If anything is wrong, please tell Chu Dada within 48 hours of receiving the order. Claims made after this deadline or without an unboxing video cannot be handled.

7. Refunds

• Money goes back to the same source it was paid from: the bank account for orders delivered in Vietnam, Wise for orders delivered abroad.
• Timing: within 7 working days of Chu Dada receiving the returned item or confirming the fault.
• Transfer fee: Chu Dada pays it when it is the shop's fault; you pay it when you are the one cancelling the order.

8. How to request a return

Contact Chu Dada through the chat on the website, Instagram @chudada.club, Facebook Chu Dada, by email at chudada.club2024@gmail.com or by phone at +84 334 420 223. Please include your order number, your unboxing video and detailed photos or a video of the item so we can help you quickly.