General Terms of Trade

1. Scope

These terms apply to every order placed on chudada.club. The seller is HỘ KINH DOANH CHU DADA ("Chu Dada"). By placing an order you agree to these terms and to the other policies published on the website.

2. Ordering and payment

• Step 1: you choose your items, enter your delivery details and place the order on the website.
• Step 2: you pay the full amount upfront. Orders delivered in Vietnam are paid by bank transfer; orders delivered abroad are paid through Wise. Chu Dada does not offer cash on delivery.
• Step 3: once payment is received, Chu Dada sends an order confirmation email to the address you provided. This email is your record that the order has been accepted.
• An order is processed only after it is paid. If your delivery details are unclear, Chu Dada will contact you before shipping.

3. Prices and fees

• The price shown on the website is the final price. Chu Dada adds no tax or surcharge to the price of the products.
• The shipping fee (if any) is shown at checkout before you place the order.
• Orders delivered abroad do not include import duty in the destination country. The recipient pays it under that country's rules.

4. Cancellation

• Unpaid orders are cancelled automatically once the payment deadline has passed.
• In-stock items, paid and awaiting shipment: you may cancel and receive a 100% refund of what you paid.
• Paid Pre-order or Size custom items: contact Chu Dada to check. If production has not started, you may cancel with a 100% refund; once cutting and sewing have started, the order cannot be cancelled.
• Already shipped: the order cannot be cancelled. Please see the Return & Refund Policy.
• To cancel, message us in the website chat, email chudada.club2024@gmail.com or call +84 334 420 223.

5. Rights and obligations of the buyer

• To receive complete and truthful information about the products, prices and terms before ordering.
• To receive the exact product, design, size and quantity ordered, and to exchange or be refunded under the Return & Refund Policy.
• To file a complaint when your rights are affected.
• To provide accurate information (recipient, address, phone, email, and measurements for Size custom) and to pay in full and on time.
• To check the outside condition of the order on receipt and tell Chu Dada promptly if anything is wrong.

6. Rights and obligations of Chu Dada

• To refuse or cancel an order if the delivery details are wrong and cannot be clarified, or if payment is not received on time.
• To sell genuine products at the prices and on the terms published on the website.
• To deliver the right design, size and quantity within the stated time, and to take responsibility for shop errors.
• To protect your personal information under the Privacy Policy.
• To receive and resolve complaints as set out below.

7. Complaints and disputes

You can send a complaint through the website chat, Instagram @chudada.club, Facebook Chu Dada, by email to chudada.club2024@gmail.com or by phone to +84 334 420 223. Chu Dada replies within 24 working hours and resolves the complaint within 7 working days of receiving it.

If the parties cannot reach an agreement, the dispute is governed by Vietnamese law and brought before the competent court in Ho Chi Minh City.